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CC164 (bizhub 364e/284e/224e)
Contents
| Trouble type | ROM contents error (MSC) |
| Trouble code | CC164 |
| Rank | C |
| Detection timing | • The wrong model of firmware is detected in the MFP board when the main power switch is turned ON. • The machine type information (Machine, Type) registered to the machine differs from the actual machine type. |
| Trouble isolation | – |
| Relevant electrical parts | • Printer control board (PRCB) • MFP board (MFPB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the ROM version. | – | – |
| 2 | Check the machine type information registered and re-enter as necessary. For details the machine information, see J.2.4 Entering the machine type information. | – | – |
| 3 | Rewrite the firmware. | – | – |
| 4 | Replace the corresponding board. (PRCB Part# A61FH00101), MFPB Part# A61FH02005) | – | – |
| 5 | If the above actions do not solve the problem, contact KM. | – | – |
- Link to the layout drawings for related parts by each trouble code (S.82. CC164)
Document Information ID D0001127965 Revise ID R000004
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.15.9 (Link to the Field Service Manual)