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CC302 (bizhub C4000i/C3300i)

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Trouble typeCC302: Authentication customize data version mismatch error
RankB
Trouble detection conditionThe authentication customize data version is later than the firmware version of the machine.
Trouble isolation–
Relevant electrical parts• CPU board (CPUB)
• Base board (BASEB)
• Authentication unit

Procedure

  1. Check CPUB for proper installation and correct as necessary.
  2. Rewrite the main body firmware with the latest one and reinstall the authentication customize data.
  3. Replace CPUB. (C4000i Part# Part# AAJRH01005 / C3300i Part# AAJTH01005)
  4. Replace BASEB. (Part# AAJRH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.13.14 (Link to the Field Service Manual)

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