CC301 (bizhub 558/458/368/308)

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Trouble typeCC301: Authentication customize data error
RankB
Trouble detection conditionThe master authentication customize data is corrupted upon startup.Registration of authentication customize data in the main body has failed upon startup.
Trouble isolation–
Relevant electrical partsMFP board (MFPB)

Procedure

  1. Reinstall the authentication customize data.
  2. Rewrite the firmware.
  3. Replace MFPB. (bizhub 368/308 / bizhub 558/458)(558 Part# A9HGH02102 / 458 Part# A9HHH02102 / 368/308 Part# A9HJH02102)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.24.19. (Link to the Field Service Manual)