CC216 (bizhub C360i/C300i/C250i)

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Trouble typeCC216: Acquisition failure of the number of trials/Initialize error of number of authentication
RankC
Trouble detection conditionAn error occurred during user authentication using optional authentication unit AU-102.
Trouble isolation–
Relevant electrical parts• CPU board (CPUB)
• Base board (BASEB)
• Authentication unit

Procedure

  1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
  2. Check CPUB for proper installation and correct as necessary.
  3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
  4. Reset the number of authentication trials.

L.3.17.19 (Link to the Field Service Manual)